Every business in the world wants to be as efficient as possible.  Get the most out of what you have, right?  Absolutely!  However, in that process, we've lost the ability to let our humans shine and understand the humans that we're helping.  There has to be a balance.  A balance between efficiency, autonomy, systems, and personalization.  That's what this course is all about.

Hear from the man who literally wrote the book on the subject, Ethan Beute.  He hosted The Customer Experience Podcast, WSJ Bestselling Author, "Human-Centered Communication" and "Rehumanize Your Business."

In this course we'll cover some of the following:

• History of commerce
• How changes in business understanding have affected our human connection
• How to build a balance between efficiency and connection
• Some byproducts of the changes we've made
• Digital Pollution
• Human-Centered Communication
• How you can make daily changes to part of the solution

What You'll Learn: By the end of this course you will have an understanding of how you can be more human in your communication and how that change will ultimately affect the success of your business.

Estimated time to Completion: 30 minutes

What you Need: Just you, some self-awareness, and some specific areas you want to improve your business communication.